The Institute of Performance Technology provides occupational training and qualifications to corporate customers in industry. Underpinning our strategy is a belief that organisations can only be successful if they effectively harness their people capability. We partner with our clients in order to maximize this capability.
The Institute of Performance Technology vision is to be recognised by our partners, clients and relevant stakeholders as a leading provider of solutions that translate into tangible return on investment within their organisation and ultimately leading to the development of the South African economy.
The Institute of Performance Technology specialises in occupationally relevant qualifications that are focused on direct skills development to meet the needs of a specific occupation. It is noted that occupationally relevant qualifications are based on real unit standards and exit outcomes for a specified occupation, ensuring that on completion, the learner can actually do the job required.
The Institute of Performance Technology tools are based on the departure point of respect for the unique nature of the industry for which the qualification is designed. This deep and current understanding of the occupational realities of Contact Centre business and the needs of the employed agents and supervisors; we have worked backwards to develop relevant learning tools and delivery mechanisms to the Contact Centre skill acquisition and verification objectives.
The Institute of Performance Technology enrolled 376 learners on the initial Contact Centre NQF Level 2 program. The program had a success rate of 97% of the initial learners completing the program and receiving certification. We have gone on to run many similar programmes for over 4000 learners for the last four years with the same excellent results.
